WARRANTY

Warranty is covering from the date of documented purchase (Original invoice will be requested as  documentation) 

Standard goods have warranty for 5 years against manufacturing defects (i.e. materials such as metal,  screws and fitting and design). The warranty does not cover for furniture being used outdoor unless  specifically specified for both indoor and outdoor use. 

The warranty covers for outdoor use of specifically listed outdoor furniture for 3 years against  manufacturing defects. (i.e. materials such as metal, screws and fitting and design).  

Colors and minor cracks in solid wood can occur as the material is a natural material. A minor crack  is defines as 2 mm or less. Frequent treatment with recommended oils is recommended to reduce the risk of colour changes and cracks and marks from moisture. 

Please read our maintenance guide carefully to be secure a long time consistency in colour and  wood fiber directions and tension in the wood. 

The warranty for leather and fabrics and lamps is 2 years.

The warranty does not cover leather and other fabrics ordered as customer’s own or special material  as well as products manufactured according to customer specifications.  

The warranty does not cover products bought “as is” or products reduced from original price by  more than 50%. 

Normal wear and tear and damage of covers are not covered by the warranty as well as furniture or  products assembled incorrectly. 

Should the furniture in any be altered from its original design, the warranty is no longer covering any  defects. 

DLD Works S.L reserve the right to replace only damaged parts of the furniture or the entire  piece of furniture.  

The warranty does not cover the cost of transportation, installation, moving and re-installation and  traveling in order to service the claim. 

Supporting documents: 

• Customers assembling instruction unless assembled by supplier.

• Maintenance instruction and recommendations 

• Customers invoice  

We should recommend the invoice text to be included in their and our own  invoices. (wood colour and sort, metal color, fabric color, lampshade size, shape  and color) This will determine if we are dealing with altered products or replaced  product parts

WOOD CARE & CLEANING 

For care and cleaning of wood it is recommended to use natural wood soap. There is many  different brands and variations. For oil it is recommended to use linoil. Linoil is a natural plant oil  and very useful for wood preservation. 

1. Wood Care & Cleaning 

Regularly care and maintenance is paramount if you have an interest in keeping the tree beautiful  for a longer time. A well-groomed surface is easier and faster to clean. When cleaning the wood of  the new bought product, it is recommended to use special natural wood soap for this matter.  Follow the description of the mixing ration on the backside of the soap bottle. Apply the soap on  the wood and scrub with a sponge along the wood grain until the wood appears clean. Repeat the  cleaning if necessary. Carefully wash down the surface with water and remove any loose crisps with  a stiff brush. Leave the wood to dry for approx. 24 hours. Remove rising fibers with sandpaper if  necessary. The type of sandpaper recommended is 240-400 grit. . The wood must be completely  dry before an oil treatment is applied. See section 2, application of oil. 

1.1 Minor Scratches and Stains from Moisture

In case of scratches or stains from moisture, it is recommended to clean the stained area with warm  water. Use the rough side of a sponge to clean the certain area and let it dry completely before  any oil is applied. When the area is completely dry apply now linseed oil to the cleaned area with  the rough side of a clean sponge. Scrub along the grains of the wood until the stain is no longer  visible. If there is any redundant oil – dry it off with a clean dry cotton cloth no later than 5 minutes  after the oil was applied. Let it dry for at least 24 hours and then polish the area with a fiber cloth.  See section 3, final polishing. 

2. Application of Oil 

Stir the Oil thoroughly before use. Apply an even thin coat of oil with a sponge or a brush. Treat  the end grain wood first. Make the application in dry weather only. Avoid direct sunlight and high  temperatures. 

3. Final polishing 

If necessary, wipe off any excess oil with clean cotton cloths no later than 5 minutes after the oil  was applied. It is important to remove excess oil from joints and grooves. Repeat the process in  case the wood does not appear saturated. When the wood is dry, it may be polished with a  polishing pad or polishing machine to ensure an extra hard-wearing surface. It takes 24 to 48 hours  for the oil to harden completely, depending on weather conditions and outdoor temperature.